![]() ![]() For now, I want you to know that we’re committed to that,” Southwest CEO Bob Jordan said in a video released Monday.ĭo you have any newsworthy photos or videos to share? Upload them to KSAT Connect online or through the KSAT Weather App. “We have some real work to do in making this right. For Customers who would like to have their reservation noted with a non-binary gender marker (X or U), please call Customer Support and Services at 1-800-I-FLY-SWA (1-80) or speak with a Customer Service Agent at the airport. on Wednesday, FlightAware had reported 127 canceled flights at Austin-Bergstrom International Airport, Storyful reported. The video can be viewed in the media player at the top of this article.Īccording to FlightAware, 147 flights out of Austin had been canceled and 177 more were delayed on Tuesday by 11 a.m. To begin your search for Southwest international flights, use the search form at the top of the page. ![]() ![]() One Twitter user shared a video to social media of the customer service line at the airport on Monday. Southwest Airlines flies to more than 10 international destinations including Aruba, Bahamas, Belize, Cayman Islands, Costa Rica, Cuba, Dominican Republic, Jamaica, Mexico, Puerto Rico, and the Turks and Caicos Islands. An organization built on the fundamentals of customer eccentricity, effective processes, and a dedicated team is meant to achieve success and overcome challenges. Weary travelers on the receiving end of the cancellations have lined up en masse at airports all over the country, including Austin-Bergstrom International Airport. The Southwest Airlines case study is a lesson in cultural strategy. AUSTIN, Texas – Southwest Airlines continues to make headlines for all the wrong reasons as mass cancellations wreak havoc on travelers.Įxtensive delays and missing luggage are also adding to the issues after the airline canceled more than 15,700 flights since the winter weather began disrupting air travel on December 22, according to CNN. ![]()
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